Support and Complaints — UnfoldShot

Contact us

Support is provided by email at contact@codenprod.com. Postal address: 30 avenue Maréchal Foch, Bureau 3, 69006 Lyon, France. Telephone: +33 4 15 87 00 50.

Include your public UFS reference if available, Chrome and UnfoldShot versions, operating system and the error message with no sensitive data. Response times vary with the nature and complexity of the request; statutory deadlines and rights remain applicable.

Purchase, licence and recovery

We handle delivery, invoices, licences, reinstallations, recovery, conformity, withdrawal and refunds. Installation management is at https://unfoldshot.codenprod.com/license; withdrawal is at https://unfoldshot.codenprod.com/withdrawal.

Never send card data, raw licence tokens, installation secrets, recovery codes or links, screenshots, pixels, captured content, page URLs or titles. Support does not need them.

Complaints and mediation

After first sending a written complaint to contact@codenprod.com, if no agreement is reached, you may contact Médiation Consommation Développement free of charge at https://www.medconsodev.eu/ or by post: Centre d’Affaires Stéphanois, Immeuble l’Horizon – Esplanade de France, 3 rue J. Constant Milleret, 42000 Saint-Étienne, France. Mediation does not remove your right to go to a competent court.